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Life On The Service Desk 2016 - A View From The Frontline


This report looks at the results of a survey sent out to ITSM professionals during October and November 2015 asking about a variety of aspects of life on the service desk.

The report provides a valuable insight into the frustrations and challenges service desk professionals are facing – with a particular emphasis on ITSM tools and vendor relations – as well as the additional tool capabilities that respondents would like to see in the future.

Download the report to discover:

  • The most common frustrations with ITSM tools
  • What the primary pain points are for service desk professionals
  • How service desks are spending their time and what their priorities are
...and more