Service Desk Benchmarking Report 


Discover how your service desk compares to updated industry averages and statistics revealed in the eighth Service Desk Benchmarking report.*

The report covers a wide range of issues, from technology and metrics through to training and salary. It also examines best practice adoption and provides indicators for emerging trends. 

Download this report

Download the report to discover:


• The expected change to headcount levels

• The difference in the proportion of service desks now following ITIL framework    

•  The main indicator for success on the service desk

• Information on return on investment for technology procurement