Service Desk Benchmarking Report 

Discover how your service desk compares to updated industry averages and statistics revealed in the eighth Service Desk Benchmarking report.*

The report covers a wide range of issues, from technology and metrics through to training and salary. It also examines best practice adoption and provides indicators for emerging trends. 


Download this report

*The Service Desk Benchmarking Survey was distributed to over 12,000 IT professionals during
August to September 2017.

Download the report to discover:

• The expected change to headcount levels

• The difference in the proportion of service desks now following ITIL framework    

•  The main indicator for success on the service desk

• Information on return on investment for technology procurement