Welcome to the resource page where you will find the recorded speaker sessions from Shine15, SDI's virtual IT Service conference sponsored by BMC Software.

The event saw 19 expert speakers broadcast live from 2am-10pm BST on 22 September 2015 starting in New Zealand, passing through EMEA and finishing in Canada.

Messing with your head: How DevOps changes everything, Rob England
This presentation looks at how DevOps turns some fundamental principles of IT and ITSM on their heads, with new concepts such as high velocity change, fail fast, infrastructure as code, people over process, servers as cattle, and empowered developers.

Agile to your service desk team, Korrine Jones

This presentation will show you how you can apply a number of the elements of Agile, including scrum, stand-ups, retrospectives and social contracts, to realise the benefits of Agile within your service desk team. 

Socialising IT - Strategies for collaboration, Aprill Allen

IT can step out of the basement to become valued contributors to enterprise success. Look outside IT to take advantage of enterprise technology and old-fashioned people skills, enabling you to cast a light on shadow IT, build bridges and inspire appreciation.

     

Vaccine For Dead Asset Syndrome, Sumit Jha

This session will focus on what dead assets are, how they can be recovered and asset utilization optimized based on real projects where the speaker has enabled organizations to achieve this. 

Moving from Team Leader to Leader, James Gander 

In this presentation I will help you, whether you are looking to move into a team leader role or already are a team leader or manager, to unearth some of the key attributes needed to be a leader.

Current Trends in ITSM, Kiran Kumar Pabbathi

ITSM has gone through a great transformation over the last few years with many fresh concepts, technologies, methods and methodologies that have fortified the management of IT services. 

     

Die Zukunft der IT und welche Rolle Leadership dabei spielt [The future of IT and the role leadership plays] Robert Sieber

Sie werden erfahren, wie die IT der Zukunft aussieht, welche Fähigkeiten gefragt sind und wie sie die Reise beginnen können.

*This session is presented in German.* 

Getting the best out of your support staff for the sake of excellent service delivery, Susan Wairimu

During this talk we will touch on the following issues:
1. Creating the proper place and space for your techies to flourish
2. The power of relationships in boosting your service delivery
3. Human Versus robots, the power of recognition

 How to win across cultures in your workplace, Suresh GP

With experience of working across cultures in Asia, EMEA and Americas, the presenter will share practical tips and best practices to win across cultures in workplace and create a global team for success.

   
     

Back To HumanIT(y), David Wright, SDI

We’re living in the technology-integrated digital future; but is ITSM really helping the service desk create a great experience for customers and staff, as it supports the delivery of IT services?David talks about service and experience and reminds us that its all about being human.

ITSM Fission: Balancing IT approaches to best serve the customer, Rui Soares

How can we use the best of practices, approaches and frameworks like COBIT5, Lean, Agile, DevOps, SiAM and improve, avoiding one-approach-solves-all syndrome. How can it be done whilst giving real value to customers?

Leading IT Service from the front and the back, Mark Smalley

Enterprises get much more return on their investments in IT Services by addressing the whole IT Service value cycle. This presentation explores ‘service’ from two perspectives and points out the parts that supply-biased approaches tend to neglect. 

     

Evolving ITSM for the Digital Enterprise, Alex Henson

In this presentation we will look at the impact of the digital revolution, the role of ITSM and how IT organizations must evolve to empower the digital enterprise. 

Construyendo un equipo ITSM de clase mundial [Building a world class ITSM team] Mauricio Corona

En esta sesión usted aprenderá cuáles son las principales competencias que su equipo de ITSM debería desarrollar con la finalidad de tener una gestión eficiente de sus servicios.

*This session is presented in Latin American Spanish*

IT Change Management: Wise or Stupid? Greg Sanker

Confucius once said "Only the wisest and stupidest of men never change." ITSM practitioner, speaker and blogger Greg Sanker talks about IT Change Management, Organizational Management of Change and how they must work together for excellence in IT service delivery.

     

Breaking (the) Bad: Turning mistakes and broken bits into training and learning, Sean McClean

In this session we’ll talk about a new strategy for looking at mistakes and failures in our IT world. We’ll discuss using mistakes as part of a curriculum of problem solving, and, perhaps most important, teaching people how to strategically incorporate mistakes into their own learning.

How to Develop a Winning DevOps Strategy from the Outside-In, Ian Clayton

For many, the effort to develop a plausible DevOps strategy and integrate this into their existing practices without major disruption, will fail, badly.  In this presentation we shall explore how outside-in thinking can protect against failure, unify behavior and approach, and ensure a winning DevOps strategy.

A Failure of Leadership - Decision Paralysis, Simone Jo Moore

Decision paralysis can leave your organisation, your staff and you in a very precarious position. Let’s look at some thinking skills and other tips to enable you to make clearer and better choices, feel more comfortable about poor choices and stay mindful of the outcomes to be achieved.

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The business does not care about your efforts to become a service provider, Peter Lijnse

Business Relationship Management is an organizational capability that builds a strategic partnership between the business and IT. In this presentation Peter will show how BRM teams are changing the way the business sees IT.