Welcome to the resource page where you will find the recorded speaker sessions from Shine15, SDI's virtual IT Service conference sponsored by BMC Software. The event saw 19 expert speakers broadcast live from 2am-10pm BST on 22 September 2015 starting in New Zealand, passing through EMEA and finishing in Canada. |
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Messing with your head: How DevOps changes everything, Rob England |
Agile to your service desk team, Korrine Jones This presentation will show you how you can apply a number of the elements of Agile, including scrum, stand-ups, retrospectives and social contracts, to realise the benefits of Agile within your service desk team. |
Socialising IT - Strategies for collaboration, Aprill Allen |
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Vaccine For Dead Asset Syndrome, Sumit Jha This session will focus on what dead assets are, how they can be recovered and asset utilization optimized based on real projects where the speaker has enabled organizations to achieve this. |
Moving from Team Leader to Leader, James Gander In this presentation I will help you, whether you are looking to move into a team leader role or already are a team leader or manager, to unearth some of the key attributes needed to be a leader. |
Current Trends in ITSM, Kiran Kumar Pabbathi |
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Die Zukunft der IT und welche Rolle Leadership dabei spielt [The future of IT and the role leadership plays] Robert Sieber Sie werden erfahren, wie die IT der Zukunft aussieht, welche Fähigkeiten gefragt sind und wie sie die Reise beginnen können. *This session is presented in German.* |
Getting the best out of your support staff for the sake of excellent service delivery, Susan Wairimu During this talk we will touch on the following issues: |
How to win across cultures in your workplace, Suresh GP With experience of working across cultures in Asia, EMEA and Americas, the presenter will share practical tips and best practices to win across cultures in workplace and create a global team for success. |
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Back To HumanIT(y), David Wright, SDI |
ITSM Fission: Balancing IT approaches to best serve the customer, Rui Soares How can we use the best of practices, approaches and frameworks like COBIT5, Lean, Agile, DevOps, SiAM and improve, avoiding one-approach-solves-all syndrome. How can it be done whilst giving real value to customers? |
Leading IT Service from the front and the back, Mark Smalley Enterprises get much more return on their investments in IT Services by addressing the whole IT Service value cycle. This presentation explores ‘service’ from two perspectives and points out the parts that supply-biased approaches tend to neglect. |
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Evolving ITSM for the Digital Enterprise, Alex Henson In this presentation we will look at the impact of the digital revolution, the role of ITSM and how IT organizations must evolve to empower the digital enterprise. |
Construyendo un equipo ITSM de clase mundial [Building a world class ITSM team] Mauricio Corona En esta sesión usted aprenderá cuáles son las principales competencias que su equipo de ITSM debería desarrollar con la finalidad de tener una gestión eficiente de sus servicios. *This session is presented in Latin American Spanish* |
IT Change Management: Wise or Stupid? Greg Sanker Confucius once said "Only the wisest and stupidest of men never change." ITSM practitioner, speaker and blogger Greg Sanker talks about IT Change Management, Organizational Management of Change and how they must work together for excellence in IT service delivery. |
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Breaking (the) Bad: Turning mistakes and broken bits into training and learning, Sean McClean In this session we’ll talk about a new strategy for looking at mistakes and failures in our IT world. We’ll discuss using mistakes as part of a curriculum of problem solving, and, perhaps most important, teaching people how to strategically incorporate mistakes into their own learning. |
How to Develop a Winning DevOps Strategy from the Outside-In, Ian Clayton For many, the effort to develop a plausible DevOps strategy and integrate this into their existing practices without major disruption, will fail, badly. In this presentation we shall explore how outside-in thinking can protect against failure, unify behavior and approach, and ensure a winning DevOps strategy. |
A Failure of Leadership - Decision Paralysis, Simone Jo Moore Decision paralysis can leave your organisation, your staff and you in a very precarious position. Let’s look at some thinking skills and other tips to enable you to make clearer and better choices, feel more comfortable about poor choices and stay mindful of the outcomes to be achieved. |
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The business does not care about your efforts to become a service provider, Peter Lijnse |