Download the Service Desk Certification (SDC) brochure to discover the benefits the programme can offer and read about the measurable improvements seen by certified service desks as a result of taking part in the programme.

 "There have been tangible returns on investment for the certification programme in terms of saved working hours and reduced staff absence costs.

Staff absence days have reduced from an average of 4.9 days per person per year to 1.9 days"